Consumer Complaint FAQs

• What institutions can DFI investigate?
• Are there other agencies (other than DFI) that regulate Hawaii-chartered or Hawaii-licensed banks, savings and loan associations, depository financial services loan companies, and credit unions?
• If my institution is not chartered or licensed by DFI, who is the primary regulator for my institution?
• What can DFI do in response to a consumer complaint?
• How do I file a complaint about a financial institution or an escrow depository that is regulated by DFI?
• Where should I send my complaint?
• What will DFI do with my complaint?